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Online Sales & Customer Support
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Provided by technically
knowledgeable and savvy personnel
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Toll-free 800 phone number also provided
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When appropriate, integrated hotline links to manufacturer's internal sales support department
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Sales
Analysis Data
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Provided real-time or same day
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Customer Relationship Management (CRM) Support
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Ensures Ontool.com's distribution
and related processes work smoothly with the OEM's own back-office operations
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Helps
both Ontool.com's and OEM's front-line employees increase sales, marketing, call center, help desk,
field service and web service effectiveness
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Transmit information on customers and sales prospects to OEM's field personnel for follow-up
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